F A Q

Customer Service 
OLLIVV encourages you to reach out with any questions or concerns you have. Your happiness with our products is our number one priority.  
Please allow up to 24 hours for an OLLIVV representative to get back to you. 


Returns: We ain't Nordstrom Yet! 

In the mean time - please reach out to customer@ollivv.com to start the return process. Online orders may be returned for refund (minus shipping) within 30 days of purchase. Returned items must be in unworn, new condition. While we are growing- OLLIVV will not be responsible for return shipping fees. Thank you for your understanding. 

 Please send returns and to:

 OLLIVV Returns

160 River Rd Building A

Rio Vista, CA 94571

Shipping 

Orders are shipped via USPS Priority Mail. Once your order has shipped, you will receive an email with your USPS tracking number. Orders usually arrive within 4 to 5 business days. OLLIVV charges a flat rate shipping fee of $9.50.